Terms of Service

1. About Us

Welcome to bakkie Barossa.

bakkie Barossa is a wine brand operated by Tscharke Wines Pty Ltd (ABN 78 604 651 783), located at 376 Seppeltsfield Road, Marananga SA 5355, Australia.

We offer carefully crafted Barossa Valley wines directly to customers through our online store at www.bakkiebarossa.com.au.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable Australian law.

2. Age Requirements

You must be 18 years of age or older to purchase alcohol from bakkie Barossa.

By placing an order, you confirm that you are legally permitted to purchase alcohol.

We reserve the right to refuse or cancel orders where age requirements or applicable liquor laws cannot be satisfied.

Alcohol deliveries are subject to relevant identification, age-verification and delivery requirements.

3. Products and Availability

Our wines are produced and offered in limited quantities.

Product descriptions, prices, availability and any applicable release or dispatch dates are displayed on the relevant product page.

We make every effort to ensure this information is accurate. However, availability may change, and products may sell out.

If we cannot fulfil an accepted order, we will contact you and arrange an appropriate refund or other remedy in accordance with Australian Consumer Law.

4. Pricing and Payment

All prices displayed on our website are in Australian dollars (AUD) and include GST where applicable.

Shipping charges are displayed during checkout before payment is completed.

Payment must be successfully processed before an order can be confirmed.

We reserve the right to correct genuine pricing or product-information errors. If an error affects an order, we will contact you before proceeding and provide any refund required by law.

5. Orders and Pre-Orders

Orders are subject to product availability, successful payment and applicable legal requirements.

Some wines may be offered for purchase before their scheduled release or dispatch date.

Where applicable, the expected dispatch date will be clearly stated on the product page.

Placing an order for a future release does not guarantee delivery by a particular date.

If an order cannot be fulfilled, we will contact you to arrange an appropriate resolution.

6. Shipping and Delivery

We deliver to eligible destinations within Australia.

Shipping rates, dispatch arrangements and delivery information are outlined in our Shipping Policy.

Delivery times may vary depending on destination, carrier operations and circumstances outside our control.

7. Lost or Damaged Deliveries

We take care to ensure our wines arrive safely.

If wine is lost or damaged during delivery, we will arrange a replacement at no additional cost. If replacement stock is unavailable, we will provide a refund for the affected wine.

For assistance, please contact orders@bakkiebarossa.com.au.

Further information is available in our Refund Policy.

8. Returns, Refunds and Consumer Rights

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies available to you under applicable law.

Refunds, replacements and other remedies will be provided where required by law and in accordance with our published policies.

9. Website Content

All branding, photography, written content, logos and other materials displayed on this website are owned by bakkie Barossa or used with appropriate permission.

You may not reproduce or commercially use these materials without prior written consent, except where permitted by law.

10. Website Availability

We aim to keep our website accurate, secure and accessible.

However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.

Nothing in this section limits any rights you may have under Australian Consumer Law.

11. Privacy

We respect your privacy.

Personal information collected through our website is handled in accordance with our Privacy Policy.

Payments are processed through the payment services available at checkout.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our operations, services or legal requirements.

The current version will be available on our website. Changes will not retrospectively remove rights arising from orders already placed.

13. Governing Law

These Terms of Service are governed by the laws of South Australia and applicable Commonwealth laws of Australia.

14. Contact Us

For questions about orders, products, deliveries or these Terms of Service, please contact:

bakkie Barossa

Email: orders@bakkiebarossa.com.au

Website: www.bakkiebarossa.com.au