Refund policy

Our Delivery Guarantee

At bakkie Barossa, we want every bottle to arrive safely.

If your wine is lost or damaged during delivery, we'll arrange a replacement at no additional cost to you. If the original release has sold out and replacement stock is unavailable, we'll provide a refund for the affected wine instead.

To report a lost or damaged delivery, please email orders@bakkiebarossa.com.au with your order number and, where possible, photographs of any damage so we can resolve the issue promptly.

Your rights under Australian Consumer Law are not affected by this policy.